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Frequently Asked Questions (FAQs)


Each watch is shipped by courier directly to you, fully insured with signature required upon receipt.

Absolutely, we would love to have you visit the store. We are extremely proud to have launched Australia’s very first luxury watch boutique store centered around the pre-owned market. We are open Monday to Friday – 10am to 3pm and Saturday 9am to 1pm.

Here at The Watch Dealers we have numerous processes in place to asses and prove the authenticity of every watch on offer. If the piece is missing any of its original paperwork TWD will issue the watch with a new certificate of authenticity for the purchaser.

Our business can be checked through numerous Google reviews and social media for peace of mind.

On every product page, an estimated delivery time is indicated. If multiple items are ordered with different delivery estimates, we will ship all the items together. When we have shipped the item(s), delivery should take place within a couple of days in Australia. We do ship our watches all around the world and we will estimate it to you once its been logged in the DHL system

We accept numerous forms of payment.

Cash in person, bank / wire transfer, Credit card and Finance plans are available.

The Watch Dealers endeavour to make the process as comfortable as possible for you.

We have many many watches in stock to buy now. Our sourcing department also works closely with multiple overseas dealers meaning we can find any watch your after at the best possible price.

The Watch Dealers is headed by the extremely passionate father and son team, Paul and Lewis Butterfield.

With decades of invaluable experience collecting and trading luxury wristwatches, TWD has fast become Queensland’s Premier Luxury watch dealer.

Housing the most varied range of pre-owned and new Luxury watches in Australia, Lewis and Paul personally curate the collections of the country’s most discerning collectors.

TWD take no chances with security of the watches on offer, with multiple bank vaults both on and off site. The Watch Dealers ensure the security and privacy of all customers, in store and online.

With the launch of Australia’s very first luxury watch boutique store centered around the pre-owned market, you too can experience the TWD difference without the hassle, or stress of back room deals, shared office trading or faceless online transactions. TWD is here for you, in person and in store.